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Sarah O'Sullivan
Designing Care That Works: Flexibility, Stability and the Role of AI
Care providers are under pressure to offer more flexibility while maintaining safe, consistent care—but most workforce models weren’t built for today’s reality. At the same time, AI and digital tools promise efficiency, yet often fail to improve day-to-day staff experience.
This session explores how care organisations can redesign work itself—balancing flexibility with stability, and using AI to support (not disrupt) frontline teams. Attendees will leave with a clearer understanding of what the future workforce model in care needs to look like—and how to start building it.
Speaker Bio
Sarah O’Sullivan is an Account Executive at Deputy, specialising in workforce management. After earning a degree in Economics, Sarah began her career in market research, where her strong communication skills led her to support HR-focused initiatives. She later transitioned into cybersecurity, gaining experience in fast-paced, technology-driven environments. Today, Sarah brings together her background to help businesses improve workforce operations, adapt to change, and empower their teams for the future.
Sessions
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Designing Care That Works: Flexibility, Stability and the Role of AI23-Jun-2026Keynote Stage
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