Exhibitors

About MAM Care Services:

MAM Care Services Ltd is a specialist complex care provider delivering compassionate, skilled support to individuals with disabilities and complex medical needs in their own homes.
Founded on both professional expertise and lived experience, MAM Care was created to address the gaps that families and individuals often face when trying to access reliable, flexible and high-quality care.
While the organisation initially focused on supporting children with complex needs, the service has developed to support children, young people and adults who require specialist care in the community.

MAM Care works with individuals with a wide range of conditions including physical disabilities, neurological conditions, life-limiting illnesses, learning disabilities and complex medical needs.

Our goal is simple:

• to enable individuals to live safely, comfortably and with dignity in their own homes while receiving the highest standard of care.
• We work closely with families, community healthcare teams, commissioners and case managers to provide responsive, flexible care solutions tailored to each individual.

Experts by Experience:

MAM Care was founded by individuals who understand complex care first-hand.
The organisation was created by Sanam Khan and Rebecca Brunt, who witnessed the challenges families face when trying to build reliable care teams and navigate complex healthcare systems.

Sanam is a mother of three children with severe disabilities and complex medical needs and has over 13 years of lived experience managing complex care and Personal Health Budgets. Through managing her own children's care team and coordinating specialist medical care, she gained invaluable insight into the realities families face every day. This experience became the driving force behind the creation of MAM Care.

Rebecca previously worked as a personal care assistant supporting Sanam’s family and witnessed first-hand the gaps in care provision and the pressures placed on families.
Together they created MAM Care to ensure that families and individuals receive the practical, flexible support that they genuinely need, rather than being forced into rigid care models. This “Experts by Experience” philosophy shapes every aspect of the organisation.

Supporting People with Complex Needs:

MAM Care specialises in supporting individuals with complex medical needs and disabilities who require specialist care at home.

We support individuals across a wide range of needs, including:

-Complex neurological conditions
-Degenerative conditions
-Sudden onset needs relating to trauma, permanent or transient
-Physical disabilities
-Learning disabilities and autism
-Life-limiting conditions
-Respiratory conditions requiring ventilation
-Feeding and nutritional support needs
-Epilepsy and seizure management

Our aim is to ensure that people with complex conditions can remain safely in their homes and communities while receiving the care they require.

Services for Children, Young People and Adults:

MAM Care provides flexible, personalised support for individuals across all life stages.

Our services include:
-Personal Care and Daily Living Support
-Our trained carers support individuals with everyday tasks while maintaining dignity, independence and comfort.
-Support can include:
-Assistance with bathing, dressing and personal hygiene
-Feeding support and meal preparation
-Toileting and continence care
-Mobility support and transfers
-Support with daily routines and personal wellbeing

This support is particularly important for individuals living with physical disabilities, neurological conditions or developmental delays who require assistance with daily living.

Complex Medical Care:

Many of the individuals supported by MAM Care require specialised clinical care at home. Our carers work under the guidance of experienced nurses to safely manage complex medical needs.

Support may include:

-Medication administration
-PEG,PEJ,JEJ, NG,NJ feeding
-Tracheostomy care
-Ventilation support
-Oxygen therapy
-Monitoring vital signs and health conditions
-Epilepsy and seizure management
-Catheter and stoma care

Our clinical oversight ensures that individuals receive safe and effective care while remaining in familiar surroundings.

Disability Support:

MAM Care provides tailored support for individuals living with physical, sensory or intellectual disabilities.
Care plans are designed to promote independence and improve quality of life while recognising each individual’s unique needs.

Support may include:

-Communication support for non-verbal individuals
-Sensory support strategies
-Assistance with mobility and positioning
-Support with social interaction and community participation
-Structured routines to promote wellbeing and stability

Our carers work collaboratively with families, therapists and healthcare professionals to ensure that support is consistent and person-centred.

SEND Support and Preparing for Adulthood:

MAM Care also works with families navigating the complex systems surrounding Special Educational Needs and Disabilities (SEND).
Children and young people with SEND often require coordinated support across health, education and social care services.
Transition planning for adulthood typically begins during early adolescence and continues through young adulthood, particularly for those with an Education, Health and Care Plan (EHCP).

In England, preparation for adult services can begin around age 14, with a gradual transition to adult services usually taking place around 18 years of age, although support through education services may continue until age 25 for young people with an EHCP.
MAM Care supports families during this important transition period by helping them maintain consistent care while navigating the changes between children’s and adult services.

Our experience in complex care and Personal Health Budgets allows us to guide families through:

-Transition planning for adulthood
-Understanding available funding options
-Building and managing care teams
-Maintaining continuity of care during service changes

This support helps prevent the “cliff-edge” situation many families face when young people reach adulthood and services suddenly change.

Supporting Personal Health Budgets (PHB):

MAM Care goes beyond providing care services.We also support families and individuals who are managing Personal Health Budgets (PHBs).
A PHB allows individuals to take greater control over how their healthcare is delivered and who provides it.

Our team can help families:

-Understand the PHB process
-Access relevant information and resources
-Build effective care teams
-Manage staffing and care planning

By supporting families to manage their own care packages, we empower them to make decisions that best suit their needs and circumstances.

Flexible Emergency Care:

One of the defining features of MAM Care is its ability to provide flexible and emergency care support. Families and community services often face sudden gaps in care provision due to staff shortages, illness or unexpected circumstances.

MAM Care can provide skilled staff at short notice to ensure continuity of care and reduce pressure on families and healthcare providers.

This flexibility allows us to support:

-Families requiring urgent care cover
-Existing care packages with staffing gaps
-Community healthcare teams requiring additional support
-Our aim is to ensure that individuals always have access to safe and reliable care when it is needed most.
-Highly Skilled Care Staff

The quality of care delivered by MAM Care is underpinned by a carefully selected team of skilled professionals.

Our workforce includes:

-Experienced Personal Care Assistants
-Specialist nurses
-Complex care professionals

All staff undergo rigorous recruitment checks and are selected not only for their skills but also for their compassion, empathy and commitment to person-centred care.

Staff work under clinical supervision and follow detailed care plans to ensure that all support is delivered safely and consistently. Specialist Training and Education

MAM Care also provides specialised training workshops designed to improve the skills and knowledge of carers working with complex medical conditions.

Training areas may include:

• Enteral feeding
  -Tracheostomy care
  -Ventilation support
  -Epilepsy management
  -Catheter and stoma care
  -General complex care competencies

These workshops help improve the confidence and capability of carers supporting individuals with complex needs, ultimately improving the quality of care delivered in the community.

Person-Centred Care:

At the heart of MAM Care is a commitment to person-centred care. Every individual we support has unique needs, goals and preferences.

Our approach focuses on:

-Respecting dignity and independence
-Building strong relationships with families
-Encouraging participation in everyday life
-Promoting wellbeing and quality of life
-Care plans are developed collaboratively with individuals, families and healthcare professionals to ensure that support is meaningful, safe and tailored to each person.

Our Vision:

MAM Care Services aims to become a leading provider of specialist home-based care for individuals with complex needs across the community.
We believe that everyone deserves access to safe, compassionate and flexible care that enables them to live fulfilling lives.
By combining lived experience, clinical expertise and a deep understanding of complex care, we continue to develop services that support children, young people and adults to live well in their own homes.