2020 Exhibitors List | SWCE 2020 - South West Care Exhibition | Westpoint Exeter

2020 Exhibitors List

Stand 1

ASH Healthcare Training

We, at ASH Healthcare Training, have an outstanding reputation, not only for delivering 1st class training, that is current, informative and tailor made to suit your needs, but our staff and colleagues have an enviable knowledge and skills base, as well as a professional manner. We do not hesitate to go the extra mile for you. 

With national coverage, and specialist, professionally qualified trainers, to ensure that the delivery of care is right for you. First time, every time. 

Our specialists include:-

A University professor of Nursing, A MacMillan nurse, Diabetes specialist nurses, A Head and Neck specialist, Emergency nurses, Tissue Viability specialists and two Dr’s of Nursing, some of whom have had research articles and even textbooks published.

With this range of nurse trainers, we can provide training on a wide range of subjects, from basic life support or safeguarding, to Tracheostomy care and Insulin administration. As well as NVQ’s and Apprenticeships in Health and Social Care from Levels 2-5.

As you can see, with a great team, working together, to deliver expert knowledge, in accordance with the NMC Professional Code of Conduct (2018), we make learning fun and informative, using a variety of training techniques to make your learners learning enjoyable and effective. 

We also provide work sheets, quizzes etc….. to enhance their experiences. 

Tell us YOUR needs, we will be there for you

Our motto is ‘Training is our passion, your achievement is our gift’. 

Stand 3


InsurewithCare is a lot more than just another insurance broker for care providers. With InsurewithCare you can expect:

  • Real insurance advice – from insurance professionals who understand the care sector, and who will work with you to ensure that your insurances provide the cover and protection that your business actually needs
  • Risk management advice – helping you to run your business in a safer and more compliant manner.
  • Security – InsurewithCare is underwritten by a AA Rated leading insurance provider
  • A policy you can rely on – insurance policies for care providers can vary immensely. We are confident that our policy wording is one of the best available in the UK insurance market, meaning that you can rely on it should you need to make a claim
  • Claims service – we work with our clients throughout the claims process. We meet with insurers’ Loss Adjusters, and will appoint our own Adjuster to work for you if required, deal with the claims department and most importantly do our utmost to diminish the financial, time and emotional impact of a claim on your business.
  • Your business to be presented correctly to the Underwriter – The Insurance Act 2015 means that it now more imperative than ever you make a Fair Presentation of Risk to your Insurers. By getting to know your business, combined with our market knowledge, we will make sure that the underwriters of InsurewithCare fully understand exactly what it is you do.

 We are very proud of what InsurewithCare can offer you. It really is a new perspective for insurance for Care Providers.

Give us a call on 01452 300888 to talk through your requirements, or visit insurewithcare.co.uk

Stand 4


In 2003, our founding partners, a care home owner and two software developers, identified a lack of care-focused software available on the market. Although care home systems were available for accounts and business administration, there was nothing designed around care records, created specifically for managers and care staff and so Ablyss Systems was born.

With the support of both her business partners, and her extensive experience of creating systems from the ground up, Sally White spearheaded the creation process of a Care Management System tailored for the needs of any care home; a mammoth task given the variety and greatly differing needs of the UK residential care home market.

Two years later, in 2005, after thorough research and development and much help and input from care home managers and owners, the Ablyss Care Management System was released.

The first offering of this system was CMS Desktop which still remains the beating heart of our software family. In line with new technology and hardware innovations, CMS Touch was released 2010, followed by CMS Tablet in 2013.
Throughout the years, as the software has evolved and our customer base has grown, so too has Ablyss Systems. We now have a dedicated team at our Cheshire based head office who continually develop the system and provide efficient, friendly support to all of our customers. Our regional care consultants
will assess your needs and are at hand to advise and guide you, while our training staff travel the length and breadth of Great Britain, keeping both new and existing customers up to date and confident with their CMS knowledge.

Ablyss Systems, and our Care Management System, continues to grow and evolve. Our excellent customer service, training and on-going development means that we will be here in the
market as your trusted software supplier for many years to come.

Stand 5


Training doesn’t have to be boring. Over 10,000 organisations and more than 4.5 million learners are now using the Relias learning management system globally, enjoying an intuitive learning experience, expert course content and engaging delivery. Our courses are highly interactive, employing the very best instructional design to ensure learners really learn. Our system incorporates gaming elements, using rewards and friendly competition to make compliance training more fun and enjoyable for your staff, and automated memory boosters to ensure your staff remember and apply their training.

Relias clients have unlimited access to an extensive library of essential training for statutory/mandatory requirements, clinical skills, the Care Certificate, and dementia care, plus optional access to additional soft-skills and leadership training. Dementia care training includes the Relias virtual reality experience ‘A Day in the Life of Henry’ as well as 14 courses meeting the requirements of the Dementia Core Skills Education and Training Framework.  

Make life simple and save time for administrators by doing away with duplication of effort, multiple systems and spreadsheets. Instead, manage online learning, face-to-face training, your own training content, and policies/procedures in one intuitive, built-for-healthcare platform. Plus take the pain out of CQC inspection with simple yet sophisticated reporting.

·         DELIVERING TRAINING AT SCALE, ACROSS CARE SETTINGS: Track live training, observations, completion dates, due dates, certificates and more – all in one place 

·         ONE SIMPLE USER PRICE: Full library access, no pay-per-course, no credits, no hidden charges. Care Certificate and dementia care training all included in the price  

·         100% TURNOVER PROTECTION: If you lose a member of staff the replacement hire receives training at no extra cost 

·         USE OUR COURSES, PLUS CREATE YOUR OWN CONTENT: A comprehensive and growing library of CPD-accredited courses, and a user-friendly LMS to easily create your own 

·         QUICK-START SYSTEM: Add a new member of staff and assign them training in just a few clicks 

·         STAFF TRAINING ON AUTOPILOT: One-click reporting, and training plans are automatically assigned 

Stand 30

PKF Francis Clark 

As the largest firm of chartered accountants, financial planners and business advisers in the region, we help turn pipe dreams into reality every single day. We understand our clients’ ambitions because we share them.

Stand 31

RD Johns Limited

RD Johns Food Service is a successful Food Wholesaler and Catering Butchery.

We have been serving our customers throughout the West Country for over 40 years.

This year has seen further investment into the business achieving sustained growth across the food service range of products. We have listed many more products and achieved exciting trading relationships with new suppliers.

We are proud to stock over 5000 lines offering our customers the one stop shop experience with a simple ordering procedure.

Landmark wholesale continues to support our business and we are passionate to associate the Caterers Kitchen Brand which offers a quality product at a competitive price.

Stand 33


Sharp is dedicated to improving people’s lives through the use of advanced technology and a commitment to innovation, quality, value, and design. We invite you to find out more about us, the value we place upon our on-going commitment to strong business ethics, and the numerous awards won by our innovative products.

Stand 34


Ensuring residents’ items are correctly returned to their rightful owners is vital for comfort and dignity. Despite this, lost property is reported to be the biggest cause for complaint in many care homes.
Traditionally residents in care homes would have their clothes labelled by their families, however, the commonly used marker pen washes off very quickly in a care home laundry, and sew-in/iron-on labels are very time consuming to attach.
Our solution is the Fixxon button labelling system; a brilliantly efficient way of identifying clothing.
Due to our unique attachment method, the button labels are smooth, comfortable and discreet on all items of clothing (even socks!).
The resident’s room number or name is clearly laser-etched onto the buttons, ensuring the marking withstands the chemicals and high temperatures encountered in a care home laundry system.
The buttons can be colour-coded to match different areas or floors of the care home, and are securely attached to garments using the specially designed tools.
The result is happy residents knowing that their clothes will be safely returned to them, and an efficient in-house laundry system.

“Have had the system for about a year, good relationship with Fixxon. Very cost effective, re-usable and durable, really happy with how well the system is working in the home and being a dementia care home the tags are not being pulled off by residents like alternative labelling products. Reduced the loss of laundry.”

– Home Manager, The Pines Care Home, Madog

Benefits of Fixxon
● Saves on replacement garment costs
● Improves efficiency during the laundry sorting process
● Quick and simple to use
● Buttons removable for re-use
● Cost effective
● Colour-coded for quick identification
● Numbers and bespoke print available
● Discreet and dignified

Stand 35

IP office

Mobiles, tablets, applications, networks

Since our foundation in 2000, IP Office has earned a nationwide reputation for technical excellence and outstanding customer service. We believe that for a modern business five-star service is essential, not an optional extra. That’s why we are the only company to offer UK-wide 24/07/365 technical support as standard.

We are determined to ensure that choosing IP Office as your telecoms and IT partner is a decision you will look back on with satisfaction.

As of 2016 IP Office has been a main sponsor of Exeter City FC. We are proud to stand alongside our local sporting team, aiming to build on the success of both the club and our company.

Reliability, expertise and a commitment to your business

Our goal is to be the UK’s best business communications expert, delivering open and flexible solutions that transform the way people interact and conduct business, providing a competitive edge and so opening the lines of communication to enable business growth.

Communications is changing; communications is IT; communications is dynamic and your business needs a company that will deliver “best advice”, understand your requirements, mix that with budget and aspirations and deliver the best solution possible. Your business needs a company that covers all disciplines and understands the inter-twined world of communications, IT, mobility and transmission.

Stand 36

DDC Dolphin

DDC Dolphin was founded with the purpose of safeguarding vulnerable patients, care home residents and front-line clinicians from the risk of infectious diseases through engineering innovation.


Since 1991 we have designed, engineered and continually developed sluice room machinery, including bedpan washer disinfectors, medical pulp macerators and incontinence product macerators


We manufacture all our sluice room equipment at our UK headquarters based in Poole, Dorset, and export our products all over the world; providing a one-stop-shop for all your sluice room requirements.

Stand 37-38


OMI are pioneers in the development of motion-activated projections on floors/walls and tables for multi-sensory use.

Their award winning Mobii interactive table provides adults in care with meaningful person-centred activities that encourage movement, positive outlook, communication and social connectedness with powerful visuals, games, quizzes, music, natural world and reminiscence content.

Stand 39

Instacare Systems

InstaCare Systems is your local, independent specialist in nurse call and digital care planning. We supply everything from a pressure mat to a fully integrated nurse call system. We work with all of the leading manufacturers, providing engineers who are fully trained and supported by them. We are based in Exeter and only cover the South West. This means that our prices just can’t be beaten. Our priority is to help our customers keep costs down, extend the life of their existing equipment and ultimately be there with unbiased advice should systems eventually need to be replaced.

Stand 40

everyLIFE Technologies

everyLIFE provides the “PASSsystem” suite of care-planning software and apps to the UK’s homecare, reablement and residential care sectors.  Provided on a SaaS basis since February 2015 and on a monthly payment structure, the PASSsystem is used by ~700 care businesses throughout the UK.  


The PASSsystem digital care planning and management platform provides a single view of care records in real time on both desktop and mobile devices. From initial enquiry and service user assessment through medications (MAR charts), task changes to outcome reviews, PASSsystem automates care management processes while promoting safe medicines administration.  


openPASS” is a sister application that provides consented customers, family members and additional health professionals with inclusive access to real-time care plans and records in the PASSsystem. 


Together, everyLIFE’s PASSsystem and openPASS are proven* to: 

·         better manage risk 

·         realise business efficiencies 

·         aid delivery of high-quality care  

·         demonstrate accountability to services users, families and regulators 


everyLIFE is a Founding Member of the Care Software Providers Association (CASPA). 


Improving care through digital care planning: An evaluation of the PASSsystem by the Social Care Institute for Excellence. SCIE March 2019. Available at https://www.scie.org.uk/ 

Stand 41

The Carer

The Carer is an informative publication for the independent Nursing and Residential Care Homes sector throughout England and Wales.

Published quarterly, and with 15,000 copies distributed by direct mail to Nursing and Residential Care Home proprietors throughout England and Wales, The Carer delivers to the advertiser the person in each establishment who has purchasing authority, providing the best possible opportunity to promote your product or service to the people that matter – the decision makers.

We cover all aspects of legislation, health & hygiene, safety, security, business, property & finance plus disability and mobility markets, giving you the best possible opportunity to promote your products to decision makers within the nursing and residential care profession.

We strive to ensure our publication is informative and appealing, in which we can provide the most practical advice affecting the industry today.



Stand 42

Webroster Ltd

We are pioneers in web-based technology

At the forefront of helping to revolutionise care delivery, Webroster.net is an undisputed leader in its field.

We never stop innovating. Webroster.net was the first rostering platform of its kind and today we are continuing to pioneer in our field by creating effective and affordable artificial intelligence for the health and social care sector.


We champion your values

We facilitate your business needs. Whatever matters to you, we will champion. Whether that’s delivering quality care, creating consistent processes, maximising profits or all of the above, then we will work to adapt our solutions to your needs.


We don’t stop there. We form strategic partnerships with other software providers – giving you choice, flexibility and a streamlined way of working.

Stand 44

Countrywide Healthcare Supplies

Countrywide Healthcare, a leading supplier of nursing and janitorial consumables, are exhibiting in partnership with Redlink Alliance, a specialist Cost Reduction company based in the South West. Working together we can offer a comprehensive service to reduce your costs across a number of key categories to improve standards and save you time and money.

Please come and talk to us and find out more about the range of services that we can provide to your care home, homecare company or group

Stand 56


The future in care providing.

An app for self employed carers/nurses and care providers to link up in order to cover shifts that providers cannot cover.

Through the app workers can command a fairer hourly rate.

Companies can save money compared to agency cost.

Even better providers get to choose who they want to cover the shifts.

A search bar is available to find staff with certain skills and training such as autism, mental health, epilepsy and dementia as well as many others.

The app records an invoice for the workers and at the click of a button sends the invoice directly to the provider via e.mail.

Everything is set up for ease and speediness making life so much easier and efficient,

Finding workers has never been so easy and this is what directcarehub is all about.

A provider can read the profiles of the staff who have applied to cover shifts before choosing who they would like.

The staff can view the homes profile before agreeing on a shift.

Training certificates, DBS , skills  and brief description of the worker is available within the staff profile.

A calendar for staff as they are accepted for work their calendar automatically fills in, so they know when they are working.

Message through the app so you can keep in touch.

These are just some of the benefits of directcarehub.

Stand 57

Torbay and South Devon NHS Trust

Torbay and South Devon NHS Foundation Trust is an integrated organisation providing acute health care services from Torbay Hospital, community health services and adult social care.

The Trust runs Torbay Hospital as well as five community hospitals, stretching from Dawlish to Brixham. We also provide health and social care to the local population.

We have around 500,000 face-to-face contacts with patients in their homes and communities each year and see over 78,000 people in our A&E department annually. We serve a resident population of approximately 286,000 people, plus about 100,000 visitors at any one time during the summer holiday season.

We employ approximately 6,000 staff including frontline health and social care staff, such as nurses, occupational therapists, social workers, consultants, and physiotherapists who work in your home and from a range of different premises across Torbay and south Devon such as community hospitals and clinics. We also have over 800 volunteers who make a difference each and every day to the people we care for.

Our purpose is to provide safe, high-quality care and social care at the right time and in the right place to support the people of Torbay and South Devon to live their lives to the full. This means that as an organisation we want people to:

Be empowered to manage their own health and care needs
Work in partnership with professionals
Only tell us their story once
Access seamless care easily
Have care in or close to home, whenever appropriate
Work together as a community to look after health and care needs.

Stand 60

Medical Indicators 

Since 1988, Medical Indicators Inc. (MII) has been one of the largest global manufacturers of single-use and reusable medical thermometers. MII’s product lines are the Tempa•DOT™, NexTemp®, and TraxIt® thermometers, and are used by medical professionals to take accurate human body temperature readings. MII’s products are used to aid major healthcare facilities such as hospitals, dialysis clinics, national health systems, and blood collection centers in reducing the incidence of Healthcare Acquired Infections (HAIs). All MII thermometers are non-hazardous, non-toxic, latex-free, and are manufactured in a United States FDA-registered facility.

Our Vision

Be the world leader in design, development and marketing of precision phase change thermometers.

Our Mission

To establish a level of commitment to excellence that creates loyal customers who are attracted by the superior quality and value of our products while increasing stakeholder value.

Stand 71


We have old-fashioned values of customer driven service and support matched with a modern, forward thinking business mind-set. We are located in Paignton, South Devon within easy reach of your business. With local knowledge and local expertise, we understand the dedicated, customer-led nature of your business.



While our company values of being small-business focused and locally minded might seem a little old-fashioned, our daily operations are thoroughly modern and up-to-date for a competitive marketplace.

Stand 73

Alarm Radio Monitoring

Easy to use wireless nurse call and staff alarm systems supplied and installed by Alarm Radio Monitoring (ARM).

At ARM, we have been manufacturing, supplying and installing our wireless nurse call and staff alarm systems for over 28 years. Our wireless systems are quick and easy to install, with minimum disruption to residents or staff.

Assistive technology sensors or monitors, can be plugged into the call point to enhance your system and provide extra care to those who need it when they need it.

To help prevent the spread of infection, call points incorporate anti-microbial additives and the resident handsets are IP67 rated to enable dip sterilisation.

Call logging software records a full audit trial of events and allows management reports to be viewed/saved/printed.

Systems are easy to use and are supported 24/7, 365 days a year by an engineer manned helpline.
Combining an ARM nurse call and ARM staff alarm system together means you can provide care and safeguard your staff, using just one system.
One system two solutions.

Stand 74 & 77

Porter Dodson Solicitors

Specialist Care Sector support across the South West.

Porter Dodson’s specialist care team appreciates the burden placed upon providers in the care sector by the almost continual flow of changes to the law and regulations in this area. Equally, we understand that as a care provider you are operating a business and therefore require proactive and cost-effective legal advice.

Free Consultation at the Innovative Care Exhibition 2019

Please visit our stand, number 45, and speak to one of our specialist legal advisers about issues which may be facing you as a manager or owner of a Care business.

Our team is committed to assisting you whatever the issues you face. Quite simply, it is our desire to be your long-term trusted advisor.

We are able to assist in the following areas:
• Employment and HR
• Regulatory issues
• Preparing for a CQC inspection and associated issues
• Safeguarding issues
• Expanding, acquiring or selling a care home or site
• Business formation, including the creation of partnerships and companies
• Training and personal development
• Business restructure
• Disputes, credit control and debt collection
• Care funding issues for care service users and their families

If you would rather speak to us after Innovative Care 2019 then please email adrian.poole@porterdodson.co.uk, ring 01935 846802 or visit www.porterdodson.co.uk

Stand 76

Edinburgh Weavers

At Edinburgh Weavers we create imaginative and striking fabrics that can be used in all healthcare settings where beauty and quality is valued.


Gorgeous yet practical, our healthcare fabrics challenge traditional notions of how residential and nursing homes should look.


We believe in the power of art, and design to make people’s lives richer. Our fabrics are for feeling good and enjoying life.


Fabrics as art

Since our inception in 1928, Edinburgh Weavers has put concept and artistry first. Our most renowned director was Alastair Morton, the third generation in the Morton textiles dynasty.

Inspired and tutored by his father and grandfather before him, Alastair took the reins in 1931 and boldly set out to fuse textiles and modern art. He commissioned illustrious British designers to create work for the company, such as Barbara Hepworth, Terence Conran and Paul Nash.


90 years later, we are still using artists instead of fabric designers. We encourage them to develop pieces that are uninhibited by the technical constraints of textiles manufacturing.

We then use our experience and craftsmanship to turn these designs into magnificent printed or woven material. The results are truly unique fabrics – richer and more intricate. They make inspiring backdrops for contemporary living.

Stand 79

Care Vision Management 

Care vision uses technology that not only organises care work but ensures a safer, better and more intimate experience for every member of the community, from  administration and carers to residents, family and friends.

Stand 80

Polyco Healthline 

Polyco Healthline combines the 85 years’ expertise of two leading businesses, who provide protection and hygiene products and services in the workplace and home.

Our wide and technical range – including reuseable and disposable gloves, workwear and bags – is trusted and used by multiple sectors throughout UK and overseas.

From our state-of-the-art warehouse and laboratory testing facility in Lincolnshire, our expert teams drive research and development and maintain logistics and customer service levels to ensure just-in-time supply.

Designing, sourcing, licensing and selling products, we optimise every step across the global supply chain. We innovate in partnership with commercially-minded businesses to overcome their biggest challenges and to ensure a more compliant and safer environment.

Together, we are the Masters in Safe and Clean.

Stand 82


CareDocs is the UK’s leading care management solution, offering full synchronicity across numerous devices for any care setting, trusted by residential and nursing homes through to specialist care and domiciliary care agencies. Available on the cloud, CareDocs is highly innovative yet easy to use, which is why we are chosen by care managers nationwide. Renowned for supporting our customers, we provide enhanced data security, unlimited technical help, on-site training, and frequent updates to the program, making us a truly complete care management solution.

This year we released a cloud-based version of our famous care management software. CareDocs Cloud provides added flexibility, the ability to work from anywhere, added security and much more. CareDocs Cloud is providing significant flexibility to those who have moved to our new product and is already assisting in improving care homes across the UK. Here at CareDocs, we strive to assist in delivering person-centred care to those who need it most – we build from the feedback from our customers to evolve to meet the needs of those you care for.

CareDocs representatives will be on hand at the Innovative Care Exhibition to spread the word of CareDocs and our care management system. Whether you are considering implementing CareDocs, or just have a question about our software’s functionalities, we look forward to talking to you at the first care show in the Southwest since 2008. We look forward to meeting you there.

Stand 83


At Helpline, we provide more than just personal alarms for the elderly. Our five-star service means that the concerns of you and your loved one are our number one priority. We’ve been in the business for a long time and are proud of our reputation for outstanding customer service, response and care. Here at Helpline, we take the time to build long lasting relationships and go the extra mile in order to provide the utmost level of care, comfort and reassurance for you and your family.

Stand 85

New Dawn UK Cyber

New Dawn UK Cyber, a division of New Dawn Risk Group Limited, is focused on providing cyber insurance solutions to UK companies. Our deep expertise and knowledge of the cyber landscape, combined with a commitment to keeping abreast of the current issues faced by UK companies, enables us to help mitigate the cyber risks that they face.
Our small to medium-sized business offering is delivered through an easy-to-use online platform that offers a quick and simple purchase of a cyber insurance policy providing affordable and broad coverage, as well as a level of comfort in a time of increasing and evolving cyber threats.
For larger and more complex clients, we are on hand to provide expert advice and placement strategies to ensure a seamless and hassle-free insurance journey.

Stand 86

Skills for Care

Skills for Care helps create a well-led, skilled and valued adult social care workforce.

We’re a trusted independent charity with over 18 years’ experience, working as a delivery partner for the Department of Health and Social Care. We also work closely with related services such as health and housing.

We support adult social care employers to deliver what the people they support need and what commissioners and regulators expect. We do this by helping them get the best from their most valuable resource – their people. Our practical support helps employers recruitdevelop and lead their staff – and retain them.

Our local South West team can provide information on our tools, offer tailored support and can put you in touch with local networks, initiatives, and opportunities.

We’re also the membership organisation for registered managers in England. Whether you’re just starting out in your career, or are an experienced registered manager, we support you to develop your skills, knowledge and confidence to lead a well-led service. Through our day-to-day work with managers, research and consultation activities, we understand and respond to the opportunities and challenges facing registered managers.

Our local registered manager networks are a great source of information, offer access to guest speakers, including the CQC, and support from other managers.

Stand 88


At Link-ages we passionately believe that technology has the ability to improve the lives of everyone, and that older people requiring care should be able to benefit from technology in a way that suits them. Our custom-built applications allow older people, their family and friends, and care staff to communicate easily and safely. Using Link-ages, memories can be made and shared via messaging, video chat and photo archiving, allowing residents and care staff to share precious moments with families, helping to keep residents connected with their loved ones. Link-ages is safe, private and accessible, making it ideal for all residents, even those who have little experience with technology. But our apps are not just for residents – Link-ages helps families to feel more involved with the care of their loved ones, and even allows residents to connect with each other to stimulate conversation and bring people together.

Stand 95


Protec is a Family Owned & Operated company based in the Southwest of England supplying large care establishments and professionals throughout the UK and beyond. We Import, Manufacturer & Distribute a wide range of janitorial, medical, hygiene, furniture/ furnishings and equipment products to the Care Sector including Care Homes, Residential Homes, NHS & Private Hospitals providing the ‘Complete Solution for Caring Professionals’

Stand 99

The Wayback

The Wayback (www.thewaybackvr.com) is a virtual reality film series designed to trigger memories and spark conversations for those living with dementia, their carers and loved ones. The 360-degree films immerse the viewer in incredibly detailed, recreated, positive moments from the past – which evoke the feelings that went with them – in order to create positive connections and conversations in the present. Using simple technology, our ambition is to share these films with as many people living with dementia as possible, their carers and families, helping them to remain connected to the people around them and maintaining their identity.

View our case study video here (2:59 mins): https://wdrv.it/192d26b5a

The Wayback films are unlike any other kind of virtual reality film. Each one is the product of countless hours of research and ‘memory sessions’ in care homes. This groundwork ensures that every scene is filled with thousands of details that will trigger different memories and emotions for everyone old enough to have been there.

We believe VR technology can help address the quality of life and coping challenges that this patient population faces. Reminiscence is already widely used for people living with dementia and we believe The Wayback will be welcomed as another vital tool. The user technology is very simple incorporating a handheld smart phone and a simple cardboard VR viewer. The Wayback provides a memory bank of moments through the decades, evocatively recreated, detailing shared positive moments from the past.

“The Wayback enables people living with dementia and their families and carers to connect and share memories. Through these memories and connections people can maintain their identities, friendships and family links. The Wayback is a powerful and useful resource for professionals and families alike” –  Professor Martin Green OBE, CEO of Care England

Twitter URL: @The_Wayback_

Stand 101

Workwear Online

Workwear Online provide a wide range of healthcare clothing from Tunics to Scrubs, come see us on stand 101 and see how much we can save your business.

Stand 102

Disability Cornwall

Welcome to Disability Cornwall & Isles of Scilly. We are a values based, user-led charitable company with a mission to represent, include, support and empower people living with a long term health condition or disability, their families and carers in Cornwall & the Isles of Scilly. We also support community organisations and businesses to develop more inclusive approaches to meeting the needs of their clients and customers.

Cornwall and the Isles of Scilly has a higher than average proportion of people whose day-to-day lives are limited by a long term health condition or disability, equating to 114,023 or 21.33% of the population, much higher than the UK average.

Stand 105

My Learning Cloud

My Learning Cloud was born in 2012 from the desire to provide a Learning Environment and suite of online elearning courses designed for the health and social care sector.

In 2016 we became the first elearning provider in England to be endorsed by Skills for Care, in fact we helped write the endorsement framework.

Our passion and drive has helped us to develop over 70 CPD endorsed elearning courses and an engaging and interactive Learning Environment at the forefront of learning within health and social care.

We can support all formats of learning within our amazing Learning Environment, designed to empower the learner and the organisation together.

We are a pioneering social enterprise and everything we do is a result of our people. Our team of industry-leading thinkers allow us to be creative and solution focused to offer the best learning experiences within health and social care. 

My Learning Cloud is at the forefront of new ways of learning within health and social care, and we understand that potentially every line of code we write could change someone’s life.

Stand 109

Ocean Health Care

Ocean Healthcare is a nursing agency specializing in the supply of agency nurses, support workers and HCAs to nursing homes, residential homes, hospices and private hospitals throughout Devon. Originally started in October 2013, Ocean Healthcare has grown to become a key provider of healthcare staffing support in the local area and now has locations in Torbay, Exeter, Plymouth and Barnstaple.

Our philosophy is simple. We serve our customers well by providing them with well-trained and sufficiently experienced healthcare workers who can hit the ground running when they arrive on shift. We serve our healthcare workers well by providing them with flexible work opportunities. All of which is underpinned by honesty, mutual respect, clear communication and never losing focus that ultimately we are helping to ensure vulnerable people are well cared for.

We take care seriously at Ocean Healthcare and this is overseen by our own clinical lead and experienced nurse manager. We also employ our own professional trainer who delivers high quality training specifically tailored for healthcare workers providing temporary staffing support in multiple locations.

Ocean Healthcare also have a Training Department and we are able to provide inhouse training and specialise in Moving & Handling and BLS. Please contact us for further details.

Stand 113

Merlin MS Centre

The Merlin MS Centre is an independent charity located in mid-Cornwall. The purpose-built Centre provides a range of support and therapies predominantly for people whose lives are affected by Multiple Sclerosis (MS) but also for those with other neurological conditions such as Parkinson’s, Stroke, ME/Chronic Fatigue Syndrome.

 MS is a chronic condition that affects the central nervous system. Symptoms include loss of mobility, visual impairment, decreased cognitive function, incontinence, and difficulties with speech or swallowing.

People who attend the Centre can access a range of therapies including individual and group physiotherapy, hydrotherapy, occupational and exercise therapy; podiatry; oxygen therapy (breathing 100% oxygen in a pressurised environment); health and well-being therapies, such as holistic massage, reflexology and Bowen. These can help people better manage their symptoms; improve mobility, strength, flexibility, and circulation; improve sleep patterns; help with pain management and reduce stress and anxiety.

The Centre also offers counselling, carer support, advice and information. All clients are registered and are given a health assessment before therapies are undertaken, but they do not need to be referred by a health professional to access the Centre. A free mini-bus service, suitable for wheelchair users, is available for clients if they have no other means to access the Centre.

A day respite service, which can enable individuals to gain new skills; improve social interaction and self-confidence; and reduce depression and isolation, is also provided. Clients have a structured day of activities which includes exercises, workshops, choice of therapies, lunch and rest. Importantly, it enables carers to have a break from their caring role.

The charity receives no Government funding and therefore derives its income, currently nearly £600,000 a year, from fundraising activities in the community; hiring of the Centre’s conference and therapy rooms to external clients, plus income from grant making trusts.

Stands 114 & 115


Evolving from the founding brands – Kernow Messaging Service and Kernow Message Handling services – Phoneta is a market leader for business answering services across the UK.

Established in 1993 by LaVerne Caddy, a retired and proud Cornishman from the Ambulance service, the focus was to provide a telephone answering service for GP’s as well as the veterinary industry.

To this day the business is still owned and run by the second and third Caddy generation, however, with the evolution of commercial trading hours and demanding requirements for fast response across all professional sectors, Phoneta now offers its service to all business types.

When you can’t answer your call, we can. Phoneta look after your calls as if we were based in your office and with the sensitivity appropriate for your clients and industry. Our clients can use us to outsource their call handling, over-flow and call messaging as well as our response and communication services. Our services range from diary management, call messaging and overflow to data cleansing, outbound sales support or even working as a virtual PA.

No matter your need, our professional team are here to help. Phoneta is a family run business and we pride ourselves in taking care of our clients and their business. If it matters to you it matters to us.

– People Centric Company
– Family Business
– 25+ Years Established
– Client Focused

Stands 116-128


CLH Healthcare are very excited to be attending The South West Care Exhibition just a few miles from our Head Office here in Exeter.

While many attendees would no doubt know of CLH and be regular customers, for those of you that don’t know us, we are the largest Specialist Care Home Supplier in the South West and have been serving the region extensively since 1975.

We focus on quality care equipment and care disposables. Our focus is not on the cheapest products – it’s on the most cost effective long-term solution. Through this approach the team at CLH have become trusted advisors. Our customers know that we only supply equipment that will stand up to the rigours of the Care Home, and that all products are sourced from suppliers that we know and trust. We have built a reputation and are valued for our transparent approach. To control spend on disposables, we periodically visit our clients armed with powerful reports which enable us to drill into the largest areas of spend together, providing solutions to achieve real savings without reducing quality.

All of our team aim to provide the highest levels of customer service, and strive to exceed our ethos – “Committed to Care”.

At The South West Care Exhibition we will be displaying a selected range of products across a number of stands, alongside some of our trusted suppliers.
For those of you looking out for Innovative products, make sure you come and see our new, state of the art 40” Touch Screen Digital Interactive Table. This excellent product enables residents, carers and family to interact as never before, helping provide outstanding care.

Stand 134


Leecare’s web browser-based platform supports one of the largest networks of senior care providers in the sector.


The reason is simple. No one understands the evolving aged care market better than Leecare. Delivering technology to connect providers across the care continuum, enabling person-centered care, with a deep emphasis on quality and outcomes — that’s Leecare. Built on tried and true methodologies.No guess work!

Stand 135


Voted by 85% of pharmacies as ‘better’ or ‘much better’ than any other medication management device, Biodose remains the ‘best in class’ MDS available. Biodose combines the tried-and-tested MAR with ingenious personalised packaging and the expertise of your local pharmacist.

Stand 141

Higos Insurance

Voted by 85% of pharmacies as ‘better’ or ‘much better’ than any other medication management device, Biodose remains the ‘best in class’ MDS available. Biodose combines the tried-and-tested MAR with ingenious personalised packaging and the expertise of your local pharmacist.

Stand 150


Apetito are dedicated experts in nutritious, sustainably sourced food for older people. We are passionate about sharing our expertise with our customers through genuine partnerships, to empower them to create an exceptional dining experience with great food that is shared and enjoyed.

We do not operate a one size fits all approach but are adaptable and flexible to rise to any challenge. Come and talk to us today about how we can partner with you to support the health and wellbeing of your residents. And why not try some of our tasty food while you’re at it!

Stand 155

Quality Compliance Systems

As the UK’s largest provider, 4,000 businesses and 53,000 users benefit from the QCS compliance management system through the digital delivery of all necessary policies, procedures, guidance and inspections tools that Care Providers require to achieve ‘Outstanding’. Content is written by our team of subject specialists, updated dynamically and delivered directly to any device, saving time for Care Providers to spend on caring. Our class-leading service is supported by a dedicated telephone-based team rapidly answering both system and policy queries. But don’t take our word for it, jump on to Trust Pilot and see for yourself!

Stand 160

 The Frontier Group

We’re an industry-leading business technology provider, specialising in mobile, connectivity and it solutions, as well as tailored solutions for the care industry.

We work with the UK’s leading manufacturers to bring the best products, value and customer service to our clients, never compromising on our aim – harnessing technology to grow your business.

We ensure our customers are happy when it comes to their communications both within and outside the workplace. We study the way each customer works, so we can provide cost-effective, efficient solutions to optimise your business processes.

Stands 162 & 166


LifeVac is the only non-invasive airway clearance device and only airway clearance device with independent medical testing, peer reviewed publications and medical abstracts proving safety, effectiveness and lives saved.

LifeVac Europe is a family operated business that has worked with and equipped over 2900 care and nursing homes across the UK from small independent care homes to some of the largest care providers such as HC-One and Four Seasons Health Care. We are very passionate about saving lives and giving peace of mind. LifeVac has saved over 40 lives from choking to death and many of these lives have been in the care sector when standard BLS fails. We are on a mission to end one of the leading causes of accidental death in adults over the age of 65. LifeVac Europe are proud to be the leader in airway clearance device technology.


Stands 163

Ulysses (UDMS Ltd)

Ulysses (UDMS Ltd), a leading software developer for the care industry, with 27+ years’ experience, specialises in providing IT solutions for 150+ customers throughout the UK who deliver one or more of the following Care services:

  • Domiciliary/Homecare
  • Care of the Elderly
  • Extracare
  • Reablement
  • Hospital Discharge/Emergency Care
  • Supported Living
  • Outcomes based community care, including delivery by 3rd sector providers
  • Sheltered Housing and many other care applications
  • Community Link services

Ulysses portfolio includes:

Ulysses Connected Care (Scheduling Web edition, Mobile app, eForms) SaaS: comprehensive, integrated, real time operations management suite, covering the complexities of organising and delivering care services.

Ulysses Connected Workforce SaaS: visit data processing, self-billing platform for commissioners handling external provider electronic monitoring data collected via Ulysses / 3rd party monitoring services and scheduling systems. Assists commissioners by enabling payment for what is delivered. Helps providers receive prompt, accurate payments.

OnePathway SaaS: Outcomes Framework-based 3rd sector business process platform e.g. for handling MH patients, walk-in, homeless, rough sleepers.

Ulysses Community Link (Field Service), Mobile app, eForms SaaS: operations management suite for community equipment, tele health/tele care providers managing visits to service users, equipment allocations, inventory, maintenance.

UK hosting and Support Desk 24×7.

Customisation, integration + bespoke development targeting 100% compliance.

Stand 164


McClarrons independent insurance brokers specialise in the Care & Social Welfare sector; with a dedicated team who understand the complexities involved in protecting care and not-for-profit organisations, you can have confidence in the insurance advice they provide.


McClarrons can arrange cover to include protection against risks such as injury, allegations and investigations by regulatory bodies including CQC, residents and their families, alongside the more common risks you need to consider.

Stand 165


Chrysalis Innovations is a Care Management Consultancy based in the South West working in association with award winning Southern Healthcare who are passionate about care. Working collaboratively and closely with Managers and Owners, we provide a range of developmental and transformational support using our “Road to Outstanding” tool-kit. This has a proven track record of attaining overall OUTSTANDING with the Care Quality Commission, not just once but three times so far.

Our team have over 75 years’ experience of excellence in the care industry and have delivered overall OUTSTANDING ratings with the Care Quality Commission at three of our nursing homes in Devon.

From our proven success we have developed a toolkit of training, support, mentorship, and audit to help your home on the road to outstanding. Our on-site support and mentorship provide guidance and action plans to meet and surpass the requirements of the Key Lines of Enquiry.

For more details on your road to outstanding you can learn more at www.chysalisinnovations.net or call Paul on 07813016776.

Stand 167

Sapphire Consulting Group

Sapphire Consulting Group are compliance specialists who provide services in data protection and anti-money laundering to businesses and organisations, from the initial audit or risk assessment through to the required policies and training. We work with organisations and businesses of all sizes, from large multi-nationals to schools and charities.

Stand 168


We deliver a complete textile rental and laundry service to all types of activities. We offer everything from clothing to chef-ware, cloths, entrance mats, mops, bed and bath linen and hygiene equipment to public toilets. Across our four business lines – Hospitality, Healthcare, Work-wear and Facility – we work with thousands of organisations all over Europe that make our lives possible.

Stand 169

Brewer and Bunney Ltd  

Brewer & Bunney has been supplying and servicing commercial and industrial laundry equipment in the South West for over 40 years. Today we operate from our headquarters at Redruth, providing warehousing, workshops, administration offices and showrooms.

The latest I.T technology is used throughout the company, covering customer records, stock control, accounts, and service engineer time management. I.T also plays an important part in the design of installations and laundries, and in selecting the most cost-effective solutions to customer needs.

To ensure our commitment to customer service care, we have a fleet of comprehensively equipped service vehicles, and a team of manufacture trained and GasSafe registered engineers. Each local service engineer has a PDA and phone communication.

Staff commitment to providing a professional approach to each of our customer’s needs, is a major factor in the growth of our business. We have achieved the Investor in People Bronze Award which recognized our commitment to staff development and training.

Stand 170

Business Companion

Business Companion provides free, impartial legal advice and information for businesses and individuals that need to know about trading standards and consumer protection legislation.

The government sponsored information website provides free impartial legal guidance to help business owners untangle what is sometimes a complicated and confusing world of trading standards and consumer protection legislation.

Designed to offer a basic understanding of how the law views businesses that sell goods and or services to consumers. Quick guides provide the answers and direct you to more in-depth and specific guidance that delivers the detail.

The site is sponsored by Department for Business, Energy and Industrial Strategy (BEIS) and hosted by the Chartered Trading Standards Institute.

We will launch our Care Home Complaint Guide at the show providing important advice for care home managers and owners.

Stand 174

RPM Business Communications Ltd 

RPM is a complete communications provider to the business and healthcare sector. We deliver an extensive and flexible range of innovative communications services and applications, designed specifically with an understanding of the challenges faced by both businesses and practices nationwide.

Stand 177


Nurseplus are a national Nursing and Care Agency with ongoing recruitment opportunities for nurses, healthcare assistants, support workers and community care staff throughout the UK. We offer flexible work nationwide, competitive weekly pay, free training, pension contribution, holiday pay and friendly local support from more than 55 locations around the UK.

By providing great staff, we make a positive difference in people’s lives and believe this only works through a holistic approach with our workers, clients, the many vulnerable people we care for and their families.

Stands 187

Standex Systems Ltd

Standex ePlan cloud based care planning system has the same comprehensive nature as our documentation but in a more modern and intuitive function, allowing staff to put the service user at the centre of the care they are providing and helping the home and management to ensure excellent outcomes and ongoing positive inspections.

e-plan supports outcome based care planning to achieve the aspirations, goals and priorities identified by service users. Our care plans are to be created with the service user/decision maker to establish areas of need, goals/outcomes and the support required to achieve the desired outcomes, identifying the service user’s preferences and priorities. Assessment tools and risk assessments are included to identify and record needs/risk.

Specific and confidential access can be given to professionals such as CQC Inspectors and Social Workers to demonstrate that full and appropriate support is being given to the service user(s).

e-plan enables you to evidence that the support you are giving is safe, effective, caring, responsive and well led, in line with the Care Quality Commission Key Lines of Enquiry (KLOEs).

With over 40 years of care planning experience across Europe and within the UK, Standex Systems are at the forefront of ensuring compliance and excellent outcome measurements within the care home and healthcare sector. We have amassed a wealth of knowledge along with a strong cohort of satisfied customers. We pride ourselves on delivering a quality service and work diligently to help our valued customers to meet the ever changing requirements within the healthcare sector.

Our comprehensive range of care planning documentation has been the mainstay of our product range and along with our excellent staff training and handy pocket sized care planning guide books has helped over a 1000 homes throughout the UK to reach Good and Outstanding outcomes in inspections.

Stands 188

HR Dept

As your HR Dept, we provide your business with everything a large corporate would expect from its own in-house human resource team. The only difference is that you don’t have to pay to keep us in-house.

From providing a single employee contract, to taking on all your human resources problems, we can provide the level of HR support that your business needs. We don’t sell solutions, but design support to suit your individual company. Our sensible, down-to-earth approach means we will work with you to find the best, and most cost effective, HR support for your business.

Our services include:

  • Advice line backed by tribunal insurance
  • Recruitment
  • Contracts of employment and staff handbooks
  • Absence Management
  • Performance Management
  • Disciplinary and grievance hearings
  • Dismissals
  • Redundancy projects and outplacement
  • Training and development, including e-learning specific to the Care sector
  • Payroll
  • Occupational Health Assessments
  • DBS checks

Why spend hours wrestling with complex employment issues when the answer is just a phone call away? You’ll be surprised at how little it costs and, if you end up on the wrong side of a tribunal, can you really afford the alternative?

Stand 205


Soft furnishings and curtains for care homes are the core part of our business. Based in Wiltshire, we work with many care groups and homes across the UK and offer a range of BIOSafe products suitable for your environment.  All of our products are flame retardant. However, this doesn’t impact the look.

We are proud to have been part of award-winning care home projects, and as part of the NHS supply-chain, we pride ourselves on quality service. Our installation team carries out jobs in a non-disruptive nature and are employees indoctrinated in the ‘Bridge code of conduct’.

Quality is vital, and perfection is paramount, so of course, satisfaction is guaranteed. All our soft furnishings and drapes for care homes are produced to commercial standards. Download our introductory brochure to find out more. https://www.bridgecontractinteriors.com/wp-content/uploads/2019/08/Bridge-Contract-Interiors-Brochure_email.pdf

We have a team of soft furnishing specialists here at Bridge that are available at your request. They can provide you with a quote or discuss any upcoming projects you may have.

Here at Bridge, we are very excited to announce the launch of a brand new, care home furnishing management portal for managers, staff, and designers that will revolutionise the soft furnishing process for care homes across the UK!

Stand 208

Mindmaps Wellbeing Ltd

At Mindmaps Wellbeing, our vision is for all organisations to have access to training which addresses the needs of their staff and customers, to provide mental health awareness for all. To achieve this, we offer a range of mental health related training and consultancy services to ensure employers are mental health aware in every aspect of their business. 

We seek to challenge stigma and discrimination in the workplace related to mental health issues. We encourage employers to create an open and supportive culture where staff feel confident to discuss their mental health with their employer and to feel supported in the workplace, to maintain the mental wellbeing of everyone.


evacare are an independent/assistive living manufacturer and supplier originating from Sydney, Australia. Our UK team was established at the start of 2018 to complement our existing warehousing and distribution networks across the UAE, U.S., Turkey, Australia and New Zealand.

At evacare we are passionate about helping people with mobility issues maintain their independence. We offer a vast range of grab rails and living aids designed to assist individuals to go about their daily lives safely & independently. Naturally, functionality is the key design consideration when it comes to independent living aids, although here at evacare, we believe that functionality need not compromise style. We’re of the view that independent living aids should complement the style of your bathroom, rather than detract from it. 

We are aiming to expand across the UK market by not only introducing stylish living aids, but also adhering to our other core values; introducing innovative and affordable high-quality independent living products to the market.

Please come and visit the evacare stand, located next to the keynote speaker area, to come and meet the team and explore our product range.

Skin Clear Clinic & Consultancy 

I have worked in the community for 18 years as a health care assistant, district nurse, and tissue viability specialist nurse. As a tissue viability nurse specialist, I have enhanced wound care management and treatment skills working clinically for over 18 years in the NHS. My work has led me to work as a specialist advisor for tissue viability to the CQC and as a legal expert witness.


I started researching the prevention of pressure ulcers in the community and long-term care settings in 2012 as part of my dissertation research for my specialist tissue viability degree.


I have worked intensively within the community and nursing homes, working closely with multi-disciplinary agencies, local authorities, CCGs, and care providers.


I have dedicated my work to raising awareness of pressure ulcer prevention and influencing change of cultures in practice in the community and long-term care settings across all nursing and non-medical disciplines. My work has made me proficient in quality improvement methodologies, and sustainable implantation, benchmarked to CQUINS and KPIs.


I have published my work and have won the prestigious quality improvement award by the European Pressure Ulcer Advisory Panel (EPUAP). In June 2017, I was nominated to attend a Royal Garden Party by the Director of Nursing at NHS Improvement in recognition of my work in the nursing profession.


I am passionate about bringing my knowledge and training to care settings to empower carers to become prevention champions. I have implemented various quality improvement and sustainability plan models and joint commissioning improvement business plans for joint local authority and NHS trust organisations to incorporate the 5-year forward, STPs, and 10-year plan. This involved working closely with care homes and domiciliary care home providers and CCGs.


I have worked with Imperial College London Academic and Science Health Partners (ASHN) where I redesigned and launched the gold standard SSKIN bundle for use in long term care settings. I helped design and launch the pressure ulcer safeguarding decision tool which is now used nationally as part of the Department of Health serious incident policy. I have designed and written multiple preventions of pressure ulcer internationally.


For the last 2 years, I have been travelling the UK and delivering QI operational consultancy and clinical training.